Support Center Framework

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The Support Center Framework allows you to build an interactive application that helps your customers to troubleshoot or analyze problems.

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Support Center Framework Overview
The Support Center Framework is an framework on which you can build targeted applications, like you can with the Assessment Framework, Web Services Framework, Starter Application Framework,…
- updated 9 mths ago
- 25
- Support Center Framework
Support Center Solution
You can use the Support Center Framework to model an application as a single problem analyzer/troubleshooter. However, combining other components of the LogicNets platform,…
- updated 1 yr ago
- 20
- Support Center Framework
How to Start Your Troubleshooter Project
In the Designer, start a new project based on a framework and select "Support Center Framework_2" from the Framework dropdown menu. In the project settings, specify the title of the project.…
- updated 1 yr ago
- 13
- Support Center Framework
Create Your Troubleshooter Logicnets
Add your troubleshooter logicnet to the forms folder in your project folder, modeling your logicnets as you do with other framework types. For applications built based on the Support Center…
- updated 1 yr ago
- 10
- Support Center Framework
Configure the Grouping Mode for Published Applications
You publish your application and make it available to users just as you do with other framework-based applications, and your published application starts to store statistics as your users interact…
- 2 yrs ago
- 4
- Support Center Framework
Use Data in Context
The Support Center Framework stores several data objects in the data context that may be useful to you when you are modeling your logicnets. _scfw.end_points – This is the collection of end points…
- 2 yrs ago
- 10
- Support Center Framework
Customize Your Cause Selection
You can customize the cause selection popup using your own logicnets. To do this, the system offers the following data objects for populating your own custom cause-selection popup: _scfw.…
- updated 2 yrs ago
- 12
- Support Center Framework
Customize Your Historical Data Selection
You can customize the queries you use to recall historical data, and your custom queries should return two arrays: _scfw.historical_statistics.causes – Causes stores the list of historical selected…
- 2 yrs ago
- 10
- Support Center Framework
Saving and Loading from Your Starter Application
For persistent storage, you can export the array of selected causes to the Starter Application. To resume a saved session, the Starter Application must load and pass the saved data log and array of…
- updated 9 mths ago
- 22
- Support Center Framework
Configuring Your Data Storage Location
By default, the system stores the statistics from your assessments – causes and observations – locally on your system. However, you can configure your application to store this data in an external…
- 2 yrs ago
- 26
- Support Center Framework
Support Center Framework Data Tables
The Support Center Framework stores statistics in the data tables named observations and causes in the project folder. However, you can store this data in external databases instead,…
- updated 2 yrs ago
- 10
- Support Center Framework
Data Tables – MS SQL Server
The following are the create statements for Customer Support Framework tables in an MS SQL external server.
- 2 yrs ago
- 16
- Support Center Framework
Data Tables SQL – MY SQL
The following are the create statements for Customer Support Framework tables in an MY SQL external server.
- 2 yrs ago
- 15
- Support Center Framework
Customize the Storage of Meta Data Related to Selected Causes and Observations
The Support Center Framework will store the selected cause, observations, and associated meta data when the user clicks SUBMIT. At this point, the system saves the observations (Questions & Answers)…
- updated 8 mths ago
- 17
- Support Center Framework
Data Tables SQL – Oracle
The following are the create statements for Customer Support Framework tables in an Oracle external server.
- 2 yrs ago
- 17
- Support Center Framework

The Support Center Framework allows you to build an interactive application that helps your customers to troubleshoot or analyze problems.

Support Center Framework

Support Center Framework Overview

Support Center Solution

How to Start Your Troubleshooter Project

Create Your Troubleshooter Logicnets

Configure the Grouping Mode for Published Applications

Use Data in Context

Customize Your Cause Selection

Customize Your Historical Data Selection

Saving and Loading from Your Starter Application

Configuring Your Data Storage Location

Support Center Framework Data Tables

Data Tables – MS SQL Server

Data Tables SQL – MY SQL

Customize the Storage of Meta Data Related to Selected Causes and Observations

Data Tables SQL – Oracle

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