Conclusion/Cause
Description
The Conclusion or Cause node allows the user to display text at the end of a series of steps. It can display descriptive text that summarizes the possible reason for an incident.
Additionally, the Conclusion node is a key component for implementing Predictive Analytics or "possible cause" analysis in the Support Center Framework. The Support Center Framework tracks each conclusion node as a possible root cause and dynamically evaluates within a session the probability that the user will navigate to or through downstream conclusion nodes as they answer questions posed in the decision tree logic. See Support Center Solution for more information.
Use
A conclusion node allows the user to display the descriptive text. This text could explain possible reasons for an issue the end user is troubleshooting.
A special form of the conclusion node called "cause" is available in the Support Center Framework (SCF). See this set of articles, along with specific SCF notes below for more information.
Editor Fields
Basic Tab
| Field Name | Description/Use | Type/Options | Optional/Mandatory |
| Name | This is the placeholder for text that can be used to store the name. When using this node in the Support Center Framework, the system writes this field to the cause table to generate the predictive statistics. | Text | Mandatory |
| Caption | This is the placeholder for text that can be used as the heading. When using this node in the Support Center Framework, the system displays this field in the predictive panel of possible causes during runtime. | Text | Mandatory |
| Path | This is the data object in which the system stores the conclusion information. | Text | Optional |
| Logicnet | Not used. | Text | Optional |
| Description | This is the descriptive text the system displays. | Text | Mandatory |
Advanced Tab
Release 8.1+
Note: the Advanced Tab options are not operational with Support Center Framework use.
| Field Name | Description/Use | Type/Options | Optional/Mandatory |
| Caption | As in the Basic tab, this is the placeholder for text that can be used as the heading. | Text | Mandatory |
| Captions | This allows you to specify different captions based on rules. Activate the checkbox to open an HTML editor, if required. During runtime, the system only displays one caption. If more than one rule is true, the system displays the last rule/caption in the list. If no rule is true, the system uses the 'standard' caption; for an example, see Multi-Caption Example Project. |
Text | Optional |
| Description | This is the descriptive text the system displays. | Text | Mandatory |
| Descriptions | This allows you to specify different descriptions based on rules. Activate the checkbox to open an HTML editor, if required. During runtime, the system only displays one description. If more than one rule is true, the last rule/description supersedes earlier ones. If no rule is true, the system uses the 'standard' description. |
Text | Optional |