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Conclusion

Description

The Conclusion node allows the user to display text at the end of a series of steps. It can display descriptive text that summarizes the possible reason for an incident.

Use

A conclusion node allows the user to display the descriptive text. This text could explain possible reasons for an issue the end user is troubleshooting.

A special form of the conclusion node called "cause" is available in the Support Center Framework (see this set of articles).

Editor Fields

Basic Tab

Field Name Description/Use

Type/
Options

Optional/
Mandatory

Name This is the placeholder for text that can be used to store the name. Text Mandatory
Caption This is the placeholder for text that can be used as the heading. Text Mandatory
Path This is the data object in which the system stores the conclusion information. Text Optional
Logicnet Not used. Text Optional
Description This is the descriptive text the system displays. Text Mandatory

 

Advanced Tab 
Release 8.1+

Field Name

Description/Use

Type/
Options

Optional/
Mandatory

Caption

This is the placeholder for text that can be used as the heading. (Same as in the Basic Tab)

Text

Mandatory

Captions

This allows you to specify different captions based on rules.

Activate the checkbox to open an HTML editor if required.

During runtime, the system only displays one caption. If more than one rule is true, the last rule/caption in the list is the one that is displayed.

If no rule is true, the system uses the 'standard' caption. For an example, see Multi-Caption Example Project.

Text

Optional

Description

This is the descriptive text the system displays.

Text

Mandatory

Descriptions

This allows you to specify different descriptions based on rules.

Activate the checkbox to open an HTML editor if required.

During runtime, the system only displays one description. If more than one rule is true, the last rule/description supercedes earlier ones.  If no rule is true, the system uses the 'standard' description.

Text

Optional

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  • Please add the following to the description section (as well as Use?).  The Conclusion node is a key component for implementing Predictive Analytics or "possible cause" analysis in the Support Center Framework.  The Support Center Framework tracks each conclusion node as a possible root cause and dynamically evaluates within each executing session the probability that the user will navigate to or through downstream conclusion nodes as they answer questions posed in the decision tree logic.  [See Support Center Solution article]

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