Feedback Configuration

Description

You can set up your LogicNets applications to receive feedback from end users, and the system stores this feedback in a table called project_feedback in the ProjectPortal database. When an end user submits feedback, the system sends the user a confirmation email message that the feedback has been received.

Note: Changing these settings impacts existing installations. Currently, adding the email feedback mechanism is custom configuration that requires LogicNets project services.  

Default Configuration

This is the default feedback functionality in the LogicNets system settings.cfg file:

_global.PROCESSFEEDBACK = {
                 from = 'support@logicnets.com',
                 cc = {'support@logicnets.com'},
                 subject = 'Thank you for your feedback.',
                txt = {
                              ok = 'Feedback has been sent correctly.', -- This is the text that is displayed on the screen once the system sends the feedback.
                              error = 'Error while processing feedback' -- This is the text that is displayed on the screen when an error has occured while sending feedback.
                         },
                mailer_info = 'LogicNets Integrated Mailer 0.1.',
                reply_text = 'Thank you for your feedback. Our team will look into it shortly.'
}

Custom Configuration

To customize the configured feedback functionality, add the following to the settings.cfg file:

_global.PROCESSFEEDBACK = {
                 from = '<e-mail address>',
                 cc = {'<e-mail address>'},
                 subject = '<e-mail title>',
                txt = {
                              ok = 'Feedback has been sent correctly.', -- text shown on the screen when feedback has been sent
                              error = 'Error while processing feedback' -- text shown on the screen when an error has occured
                         },
                mailer_info = '<description of your e-mailer>',
                reply_text = '<e-mail body text>'
}